Shipping Policy

Shipping Policy

Last Updated: March 1, 2026

Thank you for shopping with The ILY Company. Below you’ll find important information about order processing, shipping timelines, and delivery expectations.

Please review carefully before placing your order.

 

1. Order Processing Time

Orders are processed within 2–5 business days unless otherwise stated.

Custom and Build-Your-Own Bloomie Boxes may require additional preparation time.

Processing time does not include shipping transit time.

Business days are Monday–Friday, excluding federal holidays.

During peak seasons (including holidays, promotional events, and product launches), processing times may be extended.

 

2. Shipping Methods & Delivery Estimates

Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times are provided by the carrier and are not guaranteed.

Once your order has been shipped, delivery timelines are the responsibility of the carrier.

 

3. Tracking Information

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

 

4. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal of delivery

We may charge a reshipment fee.

 

5. Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, The ILY Company is not responsible for lost or stolen packages.

If your tracking shows delivered but you cannot locate your package, we recommend:

  • Checking with neighbors

  • Checking with your local post office or carrier

  • Contacting the carrier directly

We may assist in filing a carrier claim when appropriate, but we do not guarantee replacements or refunds for carrier-confirmed deliveries.

 

6. Damaged Shipments

If your order arrives damaged:

  • Contact us within 5 days of delivery

  • Email customerservice@theilycompany.com

  • Include your order number and clear photos of the damage

We will review and determine an appropriate resolution, which may include replacement, refund, or store credit.

 

7. International Shipping (If Applicable)

If international shipping is available:

  • Delivery times vary by destination

  • Customs duties, taxes, and import fees are the responsibility of the recipient

  • We are not responsible for delays due to customs processing

If international shipping is not currently offered, you may state:

We currently ship within the United States only.

 

8. Holiday & Peak Season Shipping

During high-volume periods (such as holidays), carrier delays may occur.

We cannot guarantee delivery by specific dates unless an express guaranteed shipping option is explicitly selected and confirmed.

We encourage customers to place holiday orders early to avoid delays.

 

9. Split Shipments

Orders containing multiple product types (including custom Bloomie Boxes, apparel, or accessories) may ship separately.

You will receive tracking information for each shipment if applicable.

 

10. Contact Us

For shipping-related questions, please contact:

The ILY Company
customerservice@theilycompany.com

Please include your order number for faster assistance.