Terms and Conditions

THE ILY COMPANY

Terms of Service

Last Updated: March 1, 2026

These Terms of Service (“Terms”) govern your access to and use of www.theilycompany.com and any related websites, subdomains, or services operated by The ILY Company, also known as The ILY More Company, LLC (“Company,” “we,” “us,” or “our”).

By accessing or using our website (the “Site”) or purchasing products from us, you agree to be bound by these Terms. If you do not agree, do not use the Site.

 

 

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase. If you are under 18, you may use the Site only with involvement of a parent or legal guardian.

 

 

2. Online Store Terms

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products and services to you.

By using this Site, you agree that you will not:

  • Use our products for any illegal or unauthorized purpose

  • Violate any laws in your jurisdiction

  • Transmit worms, viruses, or malicious code

  • Attempt to interfere with Site security or functionality

A breach of these Terms may result in termination of your access to the Site.

 

 

3. Products & Services

We offer curated gift boxes, plush products, accessories, clothing, and related merchandise.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities

  • Refuse or cancel orders at our discretion

We make reasonable efforts to display product colors and descriptions accurately. However, we cannot guarantee your device’s display will reflect exact colors.

 

 

4. Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to modify pricing at any time without notice.

Payment is due at the time of purchase. By submitting payment information, you represent that:

  • You are authorized to use the payment method

  • The information provided is accurate

Payments are processed through secure third-party payment processors. We do not store full credit card numbers.

 

 

5. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability

  • Errors in pricing or description

  • Suspected fraud

  • Violation of these Terms

If your order is canceled after payment, you will receive a refund to your original payment method.

 

 

6. Shipping & Risk of Loss

Shipping timelines are estimates and not guaranteed.

Risk of loss transfers to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, weather, or other factors outside our control.

 

 

7. Returns & Refunds

Returns and refunds are governed by our Return Policy, which is incorporated by reference into these Terms.

We reserve the right to deny returns that do not comply with our Return Policy.

 

 

8. Intellectual Property

All content on this Site, including but not limited to:

  • Text

  • Graphics

  • Logos

  • Product names

  • Designs

  • Images

  • Branding

  • Packaging concepts

is the property of The ILY Company and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

 

 

9. User Submissions & Reviews

If you submit reviews, testimonials, comments, or other content:

  • You grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and display that content in connection with our business.

  • You represent that your submission does not violate the rights of any third party.

We reserve the right to remove content at our discretion.

 

 

10. Marketing Communications

By providing your email address or purchasing from us, you agree to receive transactional communications related to your order.

You may also receive marketing communications if you opt in. You may unsubscribe at any time.

Marketing practices are further described in our Privacy Policy.

 

 

11. Affiliate Program

If you participate in our affiliate program, additional terms may apply.

We reserve the right to:

  • Approve or deny affiliate applications

  • Modify commission structures

  • Terminate affiliate participation for violations

 

 

12. Disclaimer of Warranties

Our Site and products are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee uninterrupted, secure, or error-free service.

 

13. Limitation of Liability

To the maximum extent permitted by law:

The ILY Company shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products.

Our total liability for any claim shall not exceed the amount you paid to us for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

 

14. Indemnification

You agree to indemnify and hold harmless The ILY Company and its officers, employees, contractors, and affiliates from any claims, damages, liabilities, and expenses arising from:

  • Your breach of these Terms

  • Your misuse of the Site

  • Your violation of any law or third-party rights

 

15. Privacy

Your submission of personal information is governed by our Privacy Policy.

 

16. Dispute Resolution & Arbitration

Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved through binding arbitration administered in North Carolina.

You waive the right to participate in class actions or class arbitration.

You may opt out of arbitration within 30 days of your first purchase by contacting us in writing.

 

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

 

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

 

19. Changes to Terms

We reserve the right to update these Terms at any time. Changes are effective upon posting to the Site.

Continued use of the Site after updates constitutes acceptance of the revised Terms.

 

20. Contact Information

The ILY Company
14101 Capital Boulevard
Suite 1003
Youngsville, NC 27596
Email: customerservice@theilycompany.com