Accessibility Statement

Accessibility Statement

Last Updated: March 1, 2026

The ILY Company is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continually working to improve the user experience for everyone and to apply relevant accessibility standards.

Our Commitment

We strive to make our website, www.theilycompany.com accessible and usable for all individuals, regardless of ability or technology.

Our goal is to conform as closely as possible to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards, which are recognized as the international standard for web accessibility.

Accessibility Features

We take the following measures to support accessibility:

  • Use of clear headings and structured content

  • Alternative text for meaningful images

  • Keyboard navigability where possible

  • Logical page layout and readable font sizing

  • Color contrast considerations

  • Ongoing review of new content for accessibility compliance

Because our website is hosted on Shopify and may incorporate third-party apps or integrations, certain aspects of functionality may rely on third-party providers. We encourage those providers to offer accessible content and services.

Ongoing Improvements

Accessibility is an ongoing effort. As we update our website, add new products (including Bloomie Boxes, clothing, and accessories), or introduce new features, we aim to maintain and improve accessibility standards.

We regularly review our website and work to address accessibility barriers when identified.

Need Assistance?

If you experience difficulty accessing any part of our website or need assistance placing an order, we are here to help.

Please contact us:

Email: customerservice@theilycompany.com
Mailing Address:
The ILY Company
14101 Capital Boulevard
Suite 1003
Youngsville, NC 27596

When contacting us, please include:

  • A description of the issue

  • The webpage URL (if applicable)

  • The type of device and browser you are using

We will make reasonable efforts to respond promptly and provide you with the information or assistance you need.

Feedback

We welcome feedback on the accessibility of our website. Your input helps us improve.